In this organization, administrator’s post of Junior Help Desk Consultant is the person who assists at the same time the exploitation administrators and the telecoms analysts in:
– The collection of documents (charge telecoms, contracts, etc.) regularly or punctually necessary in missions of advice and management outsourced by telecoms.
– The validation of certain recommendations of costs telecoms optimization, beforehand identified by the telecoms analysts (deletion of useless lines, etc.)
– Treat all the received demands of the users-customer by telephone (technical, practical, administrative, commercial and other requests) and also by e-mail