Company Profile > Our Values

Our Values

Customer satisfaction is our aim and firmly based on 4 fundamental values:

• Trust

-  From start to finish, we will maintain a climate of mutual trust with our customers.

-  This mutual trust will be upheld vis-à-vis our suppliers and those of our customers.

-  Our auditors commit themselves to work with integrity and uphold the highest ethical rules in the course of their investigations, information gathering, analysing and recommendations.

-  They will respect at all times, the strictest confidentiality in respect of the collected and collated information.

• Pragmatism

- Our audits will produce fast, visible and quantifiable results.
- Our actions are efficient, and result driven.
- Considering the complexity of the telecom world, and the level of detail of our investigations, it is of the utmost importance to communicate results, recommendations and reports in a clear and concise manner.  Knowledge sharing is an essential part of the Neoditel approach.

• Transparency

- We frequently communicate with our customers; in fact we inform them of everything! Updates on activities with colleagues and suppliers; weekly progress reports and regular telephone conversations.  

- We practise the open book principle: the computations leading to savings, the implementation of recommendations, our invoicing and variable remuneration, everything is clear, straightforward and logical.

• Results

- Our audit results are quantifiable, manifest and real!
- When a customer needs our assistance, we dedicate ourselves entirely to the audit process and explore the smallest detail which could lead to a reduction of telecom and/or energy costs. Our total dedication guarantees substantial savings for our customers. 

Neoditel considers its human capital one of the cornerstones of the company. It is therefore important that each new employee agrees with and upholds the following values: 

• Tolerance

A company is the microcosm of a civilised society.  Its wealth lies in the differences of its inhabitants. And yet, these differences often lead to tensions and conflict. By demonstrating tolerance, patience, a caring attitude and mutual understanding, the members of a team can draw positive strength from their differences, which will allow them to move forward in unity.

• Respect
  
  Neoditel employees constantly interact: auditors talk about their projects, IT staff listen to technological needs and come up with solutions, sales teams learn from the experience of the auditors and relate their actions into future prospects, etc. These interactions should occur in a harmless and friendly manner, without hurting or harassing colleagues, and at all times exercising mutual respect for differences, particularities, and appreciation for an individual’s competencies and personal characteristics. Neoditel employees share the wish to develop themselves in a professional and personal manner, which can only be achieved by showing respect for one another.

• Honesty
  
  Deceiving the customer or management, hiding problems, or twisting facts to hide reality, is damaging to the individual. To overcome obstacles, only a positive and honest attitude, shared by all concerned, can produce a solution to eliminate any problems. Honesty is a condition sine qua non, a way of thinking, and we demand it from everyone.

• Confidentiality

One of our commitments towards our customers is mutual and total confidentiality. Our customers have put their trust in us which is exactly why we have to ensure total confidentiality of the collected data, the implementation of the proposals and obviously the details of the achieved results. Furthermore, we sometimes have to work for rival companies, which exposes the need to guarantee a total separation of the different missions, by creating an impenetrable barrier between their respective developments and information.

 

The General Management of Neoditel will watch and guard over the compliance and implementation of these values. They are the indicators of a good company, vouching for an open, pleasant but efficient working atmosphere.