Methodology and Tools > Structured Approach

Structured Approach

Neoditel’s approach can be outlined as follows:

• An inventory which allows an in-depth audit of the existing situation,
• followed by an optimisation phase, leading to cost killing,
• and finally, on-going coaching and support to guarantee lasting results.

These steps are extensively defined in our audit methodology, exclusively developed by Neoditel as part of the ISO Certification.

1.  Inventory with TelcoSTATUS (telecom) or PowerSTATUS (energy)
To establish a good customer relationship Neoditel uses a comprehensive survey to obtain a detailed overview of the company context, its history, market sector, customers and competitors.

This is followed by an all-inclusive inventory of the telecom and/or energy infrastructure: a detailed summary of the essential aspects, cross-referencing/validation of the information, input or upload of files in our software application, and consolidation. The information is stored in the database of our central auditing application: TIGERS. A comprehensive report (STATUS) with detailed annexes is produced and submitted to the customer, giving him both an overall and detailed view of the telecom and energy infrastructure, its related cost, the relevant rates and our observations.

2.  Cost optimisation through TelcoSCANNER (telecom) or PowerSCANNER (energy)

Neoditel screens all telecom or energy invoices in search of any billing errors and possible cost gain areas. All potential possibilities, discovered by Neoditel, are discussed and those which seem relevant are meticulously validated with employees and suppliers.  These eventually become the recommendations set out in our final report.  Neoditel only suggests the implementation of those measures which have been 100% endorsed by the customer. The customer is at all times at liberty to refuse them if he wishes to do so; the remuneration only applies to the retained propositions.
After this, the auditors efficiently and swiftly activate the necessary process to obtain the identified cost cutting measures. The necessary correspondence with the appropriate details is supplied to the customer, ready to be signed, and dispatched by registered post to the supplier.  
Another important aspect here is personnel training – at best involving all users – in order to inform them of all cost cutting measures involving telecom and energy. These sessions are tailor made per customer (infrastructure, suppliers, and rates) and can cover all matters telecom (fixed, mobile, Internet) and/or electricity and natural gas.  

3. On-going coaching and Single Point of Contact with TelcoASSIST (telecom) or PowerASSIST (energy)

Frequent and long-term coaching, by means of scoreboards and trend charts submitted to the financial and technical directors of the company. Through a systematic assessment of all telecom and energy spending trends, as well as regular inventory updates, the Neoditel auditors ensure that the customer receives the appropriate service from his suppliers, whilst avoiding overcharging.
It means an on-going and long-term efficient allocation of resources.
The establishment of a Single Point of Contact for providers and suppliers ensures efficient communication, ready for automatic and swift action to solve any issues.